Privacy Policy
This Privacy Policy explains how StokInfo (“we”, “us”, or “our”) collects, uses, and protects your information when you use our mobile and/or web application (the “App”).
By using the App, you agree to the collection and use of information in accordance with this Policy.
2. Information We Collect
We aim to collect only the minimum information necessary to operate the App and provide your subscription content.
2.1 Account Information
When you create an account or log in, we collect:
- Email address – used as your login identifier and for essential communication about your account and subscription.
- Password – stored only in hashed form (we never store your password in plain text).
2.2 Subscription Information
If you purchase a subscription:
- We may receive non-payment personal data from the relevant app store (e.g. confirmation that a purchase was made, subscription status).
- We do not store or process your full payment card details. These are handled by the relevant app store or payment provider (e.g. Apple, Google, or other).
3. What We Do Not Collect
We do not:
- Track your behaviour across other apps or websites.
- Sell, rent, or trade your personal information.
- Collect personal data for advertising or marketing profiling.
We also do not use third-party analytics or advertising SDKs for tracking users across services.
4. How We Use Your Information
We use your information only for the following purposes:
- Account creation and authentication – to let you register, log in, and securely access your account.
- Providing subscription content – to determine whether you have an active subscription and to unlock relevant features.
- Service operation and maintenance – to run, protect, and improve the App (e.g. preventing abuse, security monitoring).
- Essential communication – to contact you about important changes to the App, your account, or this Policy, where necessary.
We do not use your information for targeted advertising.
5. Legal Bases (if you are in the EU/UK)
If you are located in the the EU, EEA, or UK, we process your personal data under one or more of the following legal bases:
- Performance of a contract – to create and manage your account, and provide access to the App and any subscription features.
- Legitimate interests – to maintain and improve the App, ensure security, and prevent misuse, provided these interests are not overridden by your rights and freedoms.
- Legal obligations – to comply with applicable laws, regulations, and lawful requests.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal data, including:
- Storing passwords only in hashed form.
- Using secure servers and restricted access to production systems.
- Regular updates and monitoring to reduce security risks.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Sharing and Third Parties
We only share your personal data in limited circumstances:
- Service providers – such as hosting providers, databases, or infrastructure services that help us operate the App. These providers act on our instructions and are not permitted to use your data for their own marketing purposes.
- App stores / payment processors – to manage and verify your purchases and subscriptions. Your payment details are handled by these third parties, in accordance with their own privacy policies.
- Legal requirements – where we are required to do so by law, regulation, or valid legal request, or to protect our rights, property, or safety and that of our users.
We do not sell or rent your personal data to any third party.
8. Cookies and Tracking Technologies
If you access StokInfo via a website, we may use strictly necessary cookies or similar technologies that are required for the site to function (for example, for secure login sessions).
We do not use cookies or similar technologies for cross-site tracking, advertising, or analytics.
9. Data Retention
We retain your personal data only for as long as necessary to:
- Maintain your account and provide access to the App and subscription content.
- Comply with legal, accounting, or reporting obligations.
- Resolve disputes and enforce our agreements.
If you delete your account or request deletion, we will take reasonable steps to remove or anonymise your personal data, unless we are required to keep it for legal or regulatory reasons.
10. Your Rights (EU/UK and similar jurisdictions)
Depending on your location, you may have the following rights regarding your personal data:
- Access – to request a copy of the personal data we hold about you.
- Rectification – to correct inaccurate or incomplete data.
- Erasure – to request deletion of your personal data, where applicable.
- Restriction – to request limitation of processing in certain circumstances.
- Portability – to receive your data in a structured, commonly used format and to transfer it to another controller, where technically feasible.
- Objection – to object to processing based on legitimate interests in certain situations.
To exercise these rights, please contact us at: [contact email]. We may need to verify your identity before responding to your request.
You may also have the right to lodge a complaint with your local data protection authority.
11. Children’s Privacy
The App is not intended for children under 16 (or the minimum age required by the laws of your jurisdiction), and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. In the case of significant changes, we may provide additional notice within the App.
Your continued use of the App after any changes means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: contact@stokinfo.com